Shipping policy
We know waiting for a package can feel like forever — so here's the full story on what happens between "order placed" and "package on your doorstep."
Processing Your Order
Once your order comes through, our team gets to work within 1–2 business days (we don't count weekends or holidays). Order after 2:00 PM (ET). We'll start prepping it the next business day.
During busier stretches — big sales, holiday season — processing might take an extra day or two. If that happens, we'll email you so you're never left guessing.
Shipping Options & Timelines
We ship anywhere in the United States:
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | $5.99 (free on orders over $95) |
| Express Shipping | 2–3 business days | $12.99 |
A quick note: these timeframes start once your order ships — not the day you place it. We work with reliable carriers, but things like weather or carrier delays are outside our control. If that happens, we'll do everything we can to help.
Tracking Your Package
The moment your order ships, you'll get a confirmation email with your tracking number. You can also look it up anytime on our order tracking page — no digging through your inbox required.
Tracking info can take 24–48 hours to activate after you receive your shipping email.
Multiple Items in One Order
Ordered a few things? They might arrive in separate packages on different days — that's normal, and it won't cost you extra. You'll get tracking info for each package as it ships.
Where We Ship
Right now we ship within the United States only — no international orders yet. We're also unable to deliver to PO Boxes, so please use a home or work address at checkout.
Since we ship domestically only, there are no customs fees or import duties to worry about.
Double-Check Your Shipping Address
Before you hit "place order," give your shipping address one last look. Need to fix something after ordering? Email us at info@almostnew.shop within 2 hours of placing your order and we'll do our best to catch it. Once an order enters processing, we're unable to make changes.
Delivery Issues
Marked delivered, but it's not there? Email us at info@almostnew.shop within 7 days and we'll help track it down or file a claim with the carrier.
Still in transit longer than expected? Reach out within 10 days of the estimated delivery date. We'll work with the carrier to sort it out, and if needed, get you a replacement or refund per our Return Policy.
Package returned to us? Sometimes packages get sent back — usually due to an address issue, a missed delivery attempt, or a refused package. If that happens, we'll reach out to arrange reshipping (a small extra shipping fee may apply).
Order Emails You'll Receive
- Confirmation email — right after you place your order
- Shipping email — once it ships, with your tracking details
Contact Us
Email: info@almostnew.shop
Phone: +1 718-398-8048
Address: 68 St Marks Ave, Brooklyn, NY 11217, USA
Business Hours: Fri–Tue, 2:30 PM–7 PM (EST)