FAQs

How long before my order ships? We process orders within 1–2 business days. Order after 2 PM (ET). We'll start on it the next business day.

When will my order actually arrive? Standard shipping takes 5–7 business days; express is 2–3 days after it ships.

What does shipping cost? Standard is $5.99 (free once you hit $95), express is $12.99.

Do you ship outside the US? Not yet — we're US-only for now.

Can you ship to a PO Box? Unfortunately, no, not at the moment. A street address works best.

How do I track my package? You'll get a tracking link by email as soon as your order ships, or you can look it up anytime using the tracking tool right on our site.

My tracking says delivered, but I don't have it — what now? Email us at info@almostnew.shop within 7 days, and we'll help you sort it out with the carrier.

How long do I have to return something? 30 days from when it arrives, as long as it's unworn and still has tags and packaging.

What can't be returned? Final sale items, sale/clearance pieces, and gifts aren't eligible for a return.

Can I exchange for a different size? Not right now, so it's worth checking sizing carefully before ordering. If we made a mistake, we'll fix it for free.

Do I pay for return shipping? Nope — we send you a free prepaid label once your return's approved.

How do I actually start a return? Head to our Return Center, submit your order info and photos if needed, and we'll email or call you with an approval and your free shipping label.

When do I get my money back? Within 7 business days after we receive and check your returned item.

Can I get cash back on a sale item? Sale items are eligible for store credit only, not a cash refund.

What if my item shows up damaged or wrong? Send us photos through the Return Center — if it's our mistake, we'll send a free replacement or refund.

My refund hasn't shown up — what should I do? Check with your bank first, since processing can take a bit on their end. Still missing after that? Reach out, and we'll figure it out together.

What cards can I use? Visa, Mastercard, American Express, Diners Club, JCB, and Discover.

What currency do you charge in? Everything's in US Dollars.

When does my card get charged? Right when you place the order, not when it ships.

Is it safe to enter my card info? Yes — everything runs through an encrypted, PCI-DSS compliant system, and we never store your full card details.

Why did my order get flagged for review? Larger or unusual-looking orders sometimes get a quick manual check for fraud protection. We'll reach out if we need anything from you.

My card got declined — help? Double-check the details with your bank or try a different card. Still stuck? Our support team's happy to help.